A friend of allroundgeek informed us that his Rift account got hacked. One day he logged in to find his characters stripped from all his items and gold. This is not a situation a player that put hours into advancing his character wants to find himself in. Our friend contacted Trion Worlds immediately explaining to them the situation. It took a full week before he got his stuff back. In addition the customer support gave him some special in-game items and a month's subscription to compensate him for the trouble. Despite that, the fact is that his account got hacked in the first place, which is Trion Worlds fault. In addition, it took them a whole week to reinstate the characters. For a new MMORPG trying to break it into the market this is not good at all.
At the end of the day MMO accounts are not simply game accounts that you 've put hours into. Any MMO account is not less important than any other e-shop account were you put payment and personal information in. You do not want to be in a situation where it is compromised.
Our friend was kind enough to provide us with the email conversation he had with Trion Worlds customer support.
|Customer (xxxxxxx)||03/15/2011 11:35 AM|
|Hello i logged in to the game just now and i noticed most of my chars are naked and and dont have any money one them...|
Could you please check out what has happened..